Activity Manager

This is one of the most senior overseas positions on our team. It is a full-on, full-season role from early April to mid-November, and you will need to meet with all the details below to be considered.  

You must be friendly, approachable, enthusiastic, and mature with solid leadership skills. The ideal candidate for this role will bring considerable managerial experience within the active sports environment. 

You will lead your active resort team to deliver Neilson's extensive resort activity programme to an exceptional standard and ensure all Neilson guests have an unforgettable holiday experience. 

This will require the perfect combination of solid interpersonal skills and a friendly, approachable, outgoing personality. You will utilise your resort team and the facilities to create a fantastic holiday experience. This will be at the centre of everything you do. 

You'll ensure your team is a visible presence around the resort. Efficient, reliable, assertive, and conscientious, the team will keep an open line of communication with our guests to maintain excellent rapport.  

This is a challenging role, so anyone stepping into this role must be highly charismatic. If you are looking for a rewarding career and you are someone who thrives under pressure, this could be the role for you. 

Working for Neilson is more than a job; it's a lifestyle. Spend the summer season based in one of our beautiful beach club resorts, where it's all about sharing your passion for the activities you love. You'll be working hard, but the work is fun, and there's always plenty of time to play. 

We're looking for friendly, energetic, and approachable people who can build rapport with ease. Individuals who can instil confidence that every element of a Neilson holiday is delivered by a team who cares.  

Please note: All Neilson Active staff are DBS-checked.  

JOB CRITERIA & RESPONSIBILITIES

• Create and implement a comprehensive, multifaceted working activity programme.
• Ensure that your team consistently delivers on our promises. 
• Continuously challenge and drive your team to achieve/exceed all set quality targets for service and instruction.
• Continually monitor the services provided by suppliers and take actions to ensure the continued improvement of service initiatives.
• Set, monitor, and control the active operational budget and financial accounting for the resort.
• Train, motivate and appraise the active team to ensure the highest levels of instruction.
• Coordinate and deliver training for the development of your active team.
• Assist in the management, development, and motivation of all resort staff.
• Provide continued one to one and group training sessions throughout the season.
• Set and monitor objectives, carry out appraisals and provide regular feedback for all direct reports.
• Deal with any grievance/disciplinary issues appropriately and according to Neilson procedures.
• Coordinate all staff accommodation – liaise with housekeeping for linen, maintenance for repairs and with local owners throughout the season.
• Accurately conduct Health and Safety, Quality Audits and operational paperwork as requested.
• Formulate action plans to resolve and prevent any problems.
• Set up and monitor Key Performance Indicators.
• Overall responsibility for the maintenance, repair, and security of all Neilson equipment.
• Overall responsibility for the ordering and tracking of all operational equipment.
• Develop positive working relationships across all departments, resorts and in the UK office.
• Maintain excellent customer service and ensure the highest health and safety standards are followed.
• Create an environment that is always safe for both staff and guests.
• Oversee the maintenance, repair, and security of all Neilson equipment.
• Overall responsibility for the appearance of the Neilson Active sites ensuring they always meet guest expectations.
• Liaise regularly with your General Manager.
• Organise your teamwork rotas around qualifications and session ratios.
• Lead your team by example to ensure a smooth daily set-up and pack-down.
• Ensure that your team is proactively assisting guests to use Neilson equipment.
• Work in line with your centre-specific operating procedure manual based on the standard operating procedure for your beach and RYA standards. 
• Update and adapt your centre-specific operating procedure manual as required.
• Ensure you stay up to date with local legislation and that the operation always aligns with these laws.
• Monitor all aspects of the operation for any risk and update your report daily if required.
• Coordinate with all departments and support with hosting social events and deliver briefings.
• Be prepared to move between resorts if required by the operational needs of the business.
• Willing to help out and cover in other departments as required by the business.
• Airport transfers: As the first point of guest contact, you will ensure that your team are confident to consistently deliver excellent, personable, informative, and efficient airport transfers to and from the resort.
• To coordinate the set-up of active departments and hotel at the start of the season and the pack down of the resort at the end of the season.

FIRST AID REQUIREMENTS

A First Aid certificate is a prerequisite for ALL Neilson Active job roles. Your certificate MUST be valid for the duration of your contract, which we will validate as part of your onboarding process. At a minimum, your First Aid Course MUST be an attended full-day practical course. 

We also encourage anyone working closely with children to consider obtaining their Paediatric First Aid at Work certificate; however, this is not an obligation for the job. 

You can search for First Aid at work courses via the link below:

• Red Cross – https://www.redcrossfirstaidtraining.co.uk
• St Johns Ambulance - https://www.sja.org.uk

QUALIFICATIONS AND EXPERIENCE REQUIRED

• Management and customer service experience.
• Budgeting and money handling experience.
• Previous responsibility for health and safety standards.
• Extensive understanding of the RYA, the BWSW syllabus and the Neilson programme.
• Royal Yachting Association (RYA) - Windsurfing or Dinghy Instructor qualification - (Including a Power Boat Level 2 certificate) - Highly beneficial.
• One or more of the following qualifications - Senior Dinghy/Windsurf instructor - Intermediate Planing Windsurf instructor - Advanced windsurf instructor - Foiling dinghy/windsurf instructor - Highly beneficial.
• MIAS Bike Leader Level 2 - Highly beneficial.
• LTA or RPT Level 1 or above - Highly beneficial.
• BWSW Level 2 Coach & SBD2 - Highly beneficial.
• Level 2 Fitness Instructor & any additional disciplines - Highly beneficial.
• A solid understanding and knowledge covering the use of resort equipment and the associated safety procedures.
• Excellent communication and interpersonal skills.
• To be fun, engaging, safety conscious and informative.
• The ability to work well under pressure in a fast-paced environment.
• A dynamic and flexible approach to adapting weather conditions.
• Strong organisational and time management skills.
• Flexible to work all the required hours to get the job done well.
• To be skilled in safety procedures and on-water rescue practice.
• In-depth understanding of current developments associated with activities provided by Neilson.
• Knowledge and understanding of child protection.
• Computer literate with a working knowledge of Microsoft Office.
• Ability to understand the pros & cons of each activity from a working staff perspective to pre-empt any potential issues/hazards.
• The ability to confidently hold a conversation and instruct in English.

Please see the qualifications overview linked here:

 https://jobs.neilson.co.uk/qualification-guidance

WORKING FOR NEILSON

There is much to be gained from working anywhere within the Neilson programme. The people skills, the life skills, the confidence you'll develop, and the overall experience will stay with you forever.  

You will have the time of your life, make a bunch of new friends, enjoy mad adventures, and create stories you'll be telling for years. 

The package includes:  

• Staff accommodation provided on a shared basis - No bills to stress about
• Breakfast, lunch, and dinner while on duty
• Travel to and from the resort, within Europe (subject to our staff travel policy)
• Visa & permits if applicable (UK Passport holders)
• Full training, including E-learning packages
• Opportunities for progression via our jump up/Jump higher programmes
• Uniform specific to your job role
• One day off per week + accrued holidays
• Mate's rates & family holiday discounts
• Emergency medical & dental insurance (UK residents) *
• Opportunities to obtain additional qualifications via the Neilson Academy
• Feel free to use the resort equipment in your spare time
• 24/7 access to CCP – Independent mental health support service

*EU residents need to make separate insurance arrangements - The Neilson HR team will provide further details once a job offer is accepted.