Chalet-Hotel Manager

Our Chalet-Hotel Manager is responsible for the running our resort operations in Montgenevre and managing a team of 10 staff members.  It is their job to work with our UK team ensuring our guests are not on just another ski holiday and to make sure they have a true ‘Ski Miquel Experience’.

This role is perfect for someone from a hospitality background with team management experience, great interpersonal skills, and a ‘can-do’ attitude.  If you are prepared for hard work and long hours, then you will be rewarded with a job that gives you plenty of time on the mountain, as well as being able to interact with our guests, making it ideal for someone who is outgoing and loves meeting new people.

Please note that this position is currently only open to EU passport holders or those who already have the right to work in France.

THE ROLE

The following is an outline of the principal tasks that are expected of our Chalet-Hotel Managers:

• Quality control – Making sure the chalet-hotel and service is kept up to the required Ski Miquel standard, which includes the bedrooms, bathrooms, lounge, dining room, bar, and kitchen.
• Assisting with evening dinner and bar shifts where required.
• Overseeing the transfer day clean, ensuring both chalet-hotels are ready for the new guests.
• Organising all pre-sold lift passes and equipment rental.
• Providing activities in resort and entertainment during the guests’ holiday, and to generally ensure their stay is an enjoyable experience.
• Liaison with resort suppliers and submitting orders in a timely fashion.
• Staff supervision, ensuring all resort staff are punctual, well-presented, polite, and working to their full potential and in accordance with their rotas.
• Dealing with any guest queries or complaints in a timely manner.
• Reporting any maintenance issues in resort to ensure they are resolved as soon as possible.
• Completing resort paperwork, including accounting to Ski Miquel standards, and following any instructions as given by Head Office.
• Reporting any major issues or concerns back to the UK team as and when they occur.

THE CANDIDATE
Personal qualities:

• Punctual
• Hard-working
• Proactive
• Friendly and engaging
• Sociable
• Team player
• Able to inspire team confidence
• A good motivator
• High attention to detail
• Well-presented
• A passion for the outdoors

Essential Requirements:

• Must have a valid EU passport or must already have the right to work in France.
• Must be a fluent English speaker to be able to communicate with guests and other staff.
• Previous hospitality experience.
• Previous team management experience, ideally within hospitality.
• Computer literate.
• The ability to speak French is preferred but is not essential.