Chalet Manager

There has never been a better time to experience a winter season in the Alps.  You will have plenty of time to ski and board and enjoy your season to the full whilst working hard to ensure our guests have a wonderful holiday.

Family Ski Company specialises in providing catered chalet holidays with a flexible programme of childcare.

The Chalet Manager is responsible for ensuring our high standards throughout the chalet operations within resort.

Responding calmly to changing circumstances and maintaining team morale and guest satisfaction is an essential part of the job. Chalet Managers help with training the team and must set and maintain high standards whilst ensuring their team have the necessary resources, skills and support to carry out their jobs in a happy and professional environment. This role is best suited to someone with a few seasons under their belt.

Key duties of role

• To have overall responsibility for the 5 - 8 catered chalets within resort.
• To aide the Resort Manager to help effectively manage, direct and support the Chalet Team with responsibility for their motivation and performance.
• To quality control cleaning standards in all chalets daily.
• To provide a key point of communication between the Chalet Team and the Resort Manager/Operations Team
• To regularly liaise with the Chalet Team in regards to food standards and quality and assist in the chalets where necessary
• To ensure that all chalet paperwork is being completed correctly and submitted in a timely manner
• To assist the Resort Manager in any other areas required

Who do we look for?

Chalet Managers are expected to be approachable, responsible and diplomatic.

The position involves a great deal of organisation and planning in addition to a good knowledge of cooking and cleaning/ food hygiene standards. The role requires strong people management skills combined with knowledge of chalet tour operators.

• A confident manager who can keep calm under pressure with an energetic and positive outlook
• Proven experience in a supervisory role is an advantage
• Experience of the hospitality industry/catering and in providing excellent customer service
• Strong knowledge of food and wine is an advantage
• A background in hotels or chalets – in particular cleaning standards – would be preferable
• Excellent communication skills
• To be proactive and to have excellent problem solving ability
• Extremely high standards which you are able to instill in others

Requirements and Preferences

• It is required that you hold a full EU or UK Driving Licence (manual)
• A recent DBS (Disclosure and Barring Service) or background check from your country of residence  – we can assist with this process.
• A good level of proficiency in English

Training provided

Our Chalet Managers usually come out before the Chalet Team to help set up, learn about the company processes and assist with training.

We provide first aid training and level 2 food hygiene to every member of our team.

Package

Family Ski Company provide their resort teams with an excellent employment package

• Competitive salary dependent on role and qualifications
• Ski or snowboard equipment for the full season
• One day off per week, as well as staggered shifts allowing for skiing around work duties on other days
• Uniform
• Comprehensive pre-season training upon arrival in resort
• Optional accommodation for the season
• Full season lift pass

We have an excellent reputation in the industry for treating our teams very well and with great respect