Climbing Instructor

You must be a qualified Climbing Instructor - CWA (Climbing Wall and Abseil) Instructor or SPA (Single Pitch Award). 

You will deliver a varied weekly climbing programme that is always safe, fun, and precisely tailored to your guests. You will interact with individuals from all walks of life at varying fitness levels, enabling you to inspire and continually expand your personal experience.  

Working for Neilson is more than a job; it's a lifestyle. Spend the summer season based in one of our beautiful beach club resorts, where it's all about sharing your passion for the activities you love. You'll be working hard, but the work is fun, and there's always plenty of time to play. 

We're looking for friendly, energetic, and approachable people who can build rapport with ease. Individuals who can instil confidence that every element of a Neilson holiday is delivered by a team who cares. 

Please note: All Neilson Active staff are DBS-checked.  

JOB CRITERIA & RESPONSIBILITIES

• To deliver climbing experiences in line with the Neilson programme.
• Prepare suitable experience and ability-based climbs for adults and children.
• Demonstrate and deliver effective techniques to accommodate varying levels of fitness.
• Actively promote the climbing programme to increase participation.
• Ensure supplies are always well monitored and stocked. 
• Inform the line manager promptly when orders are required.
• To assist with training new or peak season coaches with the knowledge and skills to deliver the Neilson climbing programme.
• To ensure the highest standard of health and safety is adhered to.
• To fully advise guests on the practical/safe use of all equipment.
• Take personal responsibility for the maintenance, repair, and security of all Neilson equipment.
• Ensure that the appearance of the climbing wall or meeting areas always meets guest expectations.
• To organise/host social events and briefings. 
• Be prepared to move between resorts according to the operational needs of the business.
• Willing to help out and cover in other departments as required by the business.
• Airport transfers - As the first point of guest contact, you'll be confident and consistently deliver excellent, personable, informative, and efficient airport transfers to and from the resort.

FIRST AID REQUIREMENTS

A First Aid certificate is a prerequisite for ALL Neilson Active job roles. Your certificate MUST be valid for the duration of your contract, which we will validate as part of your onboarding process. At a minimum, your First Aid Course MUST be an attended full-day practical course. 

We also encourage anyone working closely with children to consider obtaining their Paediatric First Aid at Work certificate; however, this is not an obligation for the job. 

You can search for First Aid at work courses via the link below:

• Red Cross – https://www.redcrossfirstaidtraining.co.uk
• St Johns Ambulance - https://www.sja.org.uk

QUALIFICATIONS AND EXPERIENCE REQUIRED

• CWA (Climbing Wall and Abseil) Instructor or SPA (Single Pitch Award).
• An understanding of current climbing developments.
• A solid understanding and knowledge covering the use of the climbing equipment and the associated safety procedures.
• Excellent communication and interpersonal skills.
• The ability to work well under pressure in a fast-paced environment.
• Strong organisational and time management skills.
• Flexible to work all the required hours with your team to get the job done well.
• Ability to deliver fun, engaging, safe and informative tuition.
• The ability to confidently hold a conversation and instruct in English.
• The ability to work well, independently, as part of a team, and to maintain effective working relationships.

Please see the qualifications overview linked here:

 https://jobs.neilson.co.uk/qualification-guidance

WORKING FOR NEILSON

There is much to be gained from working anywhere within the Neilson programme. The people skills, the life skills, the confidence you'll develop, and the overall experience will stay with you forever.  

You will have the time of your life, make a bunch of new friends, enjoy mad adventures, and create stories you'll be telling for years. 

The package includes:  

• Staff accommodation provided on a shared basis - No bills to stress about
• Breakfast, lunch, and dinner while on duty
• Travel to and from the resort, within Europe (subject to our staff travel policy)
• Visa & permits if applicable (UK Passport holders)
• Full training, including E-learning packages
• Opportunities for progression via our jump up/Jump higher programmes
• Uniform specific to your job role
• One day off per week + accrued holidays
• Mate's rates & family holiday discounts
• Emergency medical & dental insurance (UK residents) *
• Opportunities to obtain additional qualifications via the Neilson Academy
• Feel free to use the resort equipment in your spare time
• 24/7 access to CCP – Independent mental health support service

*EU residents need to make separate insurance arrangements - The Neilson HR team will provide further details once a job offer is accepted.