Flotilla Mate

This is a qualified position. We can only consider applicants holding an RYA Day Skipper Practical qualification or above for this role. 

If you're outgoing, organised, and passionate about people, then life as a Neilson Flotilla Mate could be for you. Working closely with your Flotilla Skipper, you'll bring the fun and help deliver fantastic Flotilla holiday memories. 

You'll support all aspects of the guest experience and safety while aboard. If you can also knock up a mean Gin and tonic - That's even better! 

Happy interacting with our guests, locals, and other team members, you will be motivated by a challenge and ready to deal with any problems, albeit at sea or back at base. 

Working for Neilson is more than a job; it's a lifestyle. You'll spend the entire summer at the beautiful Vounaki Beachclub Sailing Centre in Paleros, Greece. Here, you can enjoy a stunning choice of flotilla routes suitable for all abilities and levels of experience. You'll be working hard, but the work is fun, and there's always plenty of time to play. 

We're looking for friendly, energetic, and approachable people who can build rapport with ease. Individuals who can instil confidence that every element of a Neilson holiday is delivered by a team who cares. 

Please note: All Neilson Active staff are DBS-checked.  

JOB CRITERIA & RESPONSIBILITIES

• As Flotilla Mate you are the first point of call and the ultimate friendly face of the Flotilla crew. 
• Support the Flotilla Skipper with all aspects of delivering a safe, enjoyable, and highly memorable flotilla holiday experience in line with company procedures, the Neilson brochure and local regulations.
• Assist with the maintenance and housekeeping of our yachts to ensure an efficient operation.
• To maintain good working relationships with local suppliers for the provision of services to the flotilla and our guests.
• To maintain effective communication with the Yacht Manager.
• The Yacht Team will ensure that the appearance of the Yacht Marina areas always meets guest expectations.
• To set up, pack up, and assist all guests using Neilson equipment and facilities each day.
• Prepare suitable experience and ability-based sessions.
• To ensure the highest standard of health and safety is adhered to.
• To fully advise guests on the practical/safe use of equipment.
• Take personal responsibility for the maintenance, repair, and security of Neilson equipment.
• To organise/host social events and briefings as required.
• Willing to help out and cover in other departments as required by the business.
• Airport transfers - As the first point of guest contact, you'll be confident and consistently deliver excellent, personable, informative, and efficient airport transfers to and from the resort.

FIRST AID REQUIREMENTS

A valid First Aid certificate is a prerequisite for ALL Neilson Active job roles. The First Aid certificate acquired with your yacht qualification is valid for three years, so please ensure that this is up to date. We will validate this as part of your onboarding process.

If your First Aid has expired, you must identify a course that covers the RYA First Aid requirements via the RYA website linked below: 

RYA - FIRST AID DETAILS

QUALIFICATIONS AND EXPERIENCE REQUIRED

• Minimum RYA Day Skipper Practical or equivalent – Essential for this role.
• All Yacht Team staff are required to hold a valid RYA membership.
• VHF License is preferable.
• Experience in a leadership role is desirable.
• Previous customer service experience is desirable.
• Mature approach and attitude to work.
• A solid understanding and knowledge covering the use of equipment and the associated safety procedures.
• Excellent communication and interpersonal skills.
• The ability to think on your feet and solve problem while under pressure in a fast-paced environment.
• Strong organisational and time management skills.
• Flexible to work all the required hours with your team to get the job done well.
• Ability to deliver fun, engaging, safe and informative tuition.
• To be skilled in safety procedures and on-water rescue practice.
• Knowledge of the current industry is desirable.
• Ability to assist your guests with kit.
• The ability to confidently hold a conversation in English.
• The ability to work well, independently, as part of a team, and to maintain effective working relationships.

Please see the qualifications overview linked here:

 https://jobs.neilson.co.uk/qualification-guidance

If you would like to gain the required qualifications for this job, book a Neilson yacht holiday, or contact UKSA via the link below: 

https://uksa.org 

WORKING FOR NEILSON

There is much to be gained from working anywhere within the Neilson programme. The people skills, the life skills, the confidence you'll develop, and the overall experience will stay with you forever.  

You will have the time of your life, make a bunch of new friends, enjoy mad adventures, and create stories you'll be telling for years. 

The package includes:  

• Staff accommodation provided on a shared basis - No bills to stress about
• Breakfast, lunch, and dinner while on duty
• Travel to and from the resort, within Europe (subject to our staff travel policy)
• Visa & permits if applicable (UK Passport holders)
• Full training, including E-learning packages
• Opportunities for progression via our jump up/Jump higher programmes
• Uniform specific to your job role
• One day off per week + accrued holidays
• Mate's rates & family holiday discounts
• Emergency medical & dental insurance (UK residents) *
• Opportunities to obtain additional qualifications via the Neilson Academy
• Feel free to use the resort equipment in your spare time
• 24/7 access to CCP – Independent mental health support service

*EU residents need to make separate insurance arrangements - The Neilson HR team will provide further details once a job offer is accepted.