Guest Relations Assistant

We like to think of Peligoni as a home away from home. Providing a warm welcome, being a go-to for our guests and knowing all there is to know, our guest relations team are the perfect hosts. The level of pride they take is second to none and they make hard work and challenging situations look effortless.

We are seeking dedicated individuals to join our Guest Relations team this summer. This is a demanding role suited to fast thinkers, social butterflies and passionate problem solvers. With over 6500 guests to get to know throughout the season, our guest relations team are the face of the club, navigating diverse challenges and ensuring every guest feels special.

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The main role of our guest relations team is getting to know our guests by regularly touching base with them throughout their stay. They will learn their individual likes, dislikes, make recommendations, introductions and provide a familiar face to ensure each guest enjoys Peligoni at its finest.

No matter what our guests' idea of the perfect holiday is, the guest relations team is on hand to make it a special experience full of fond memories and an eagerness to return.

Our guest relations team will know absolutely everything there is to know about the club, the villas, the local area, and the people; giving them the confidence to make valuable recommendations and suggestions that will allow our guests to thoroughly enjoy their holiday with us.

In addition to looking after Peligoni guests, our guest relations team will also act as a point of contact for guests travelling with our sister company, Indigo Rock. Indigo Rock offers an eclectic mix of luxury, design-led, villas and cottages in the north of the island – club membership is not usually sold alongside these villa stays, however guests will have access to our concierge service.

Our staff are the heart of The Peligoni Club and are what makes Peligoni truly unique. We’re looking for dedicated, energetic individuals who thrive on hard work, excel at connecting with people and who are passionate about creating unforgettable experiences for our guests.

KEY RESPONSIBILITIES 

• Provide a warm and friendly welcome to all guests coming into the club and maintain communication with them throughout their stay
• Act as the primary point of contact for Indigo Rock guests, delivering personalised concierge services
• Brief guests on how the club works and answer any questions they may have
• Provide a link between the club and the villas, liaise directly with house owners to resolve accommodation issues quickly and efficiently
• Confidently give guidance and recommendations on the club facilities and what there is to do in the local area
• Actively promote the club to meet weekly upselling targets
• Proactively identify and address guest concerns or issues to ensure a swift resolution
• Facilitate check-ins/check-outs and handle guest queries and requests on their arrival/departure
• Build strong relationships and rapport with guests to gather feedback and suggestions for continuous improvement
• Communicate any changes to the daily agenda with guests effectively
• Be able to advise guests on any weather and sea conditions that may affect what watersports are running
• Record all pertinent information relating to a guests holiday to allow us to deliver a better service during their next stay
• Communicate effectively with other teams to facilitate a seamless guest experience
• Host and facilitate a number of social events each week including but not limited to: Shipwreck Trip, Peli Quiz, Food Festival and other evening events 

ABILITIES & EXPECTATIONS 

• Attention to detail
• Excellent guest relations and interpersonal skills
• Highly organised, proactive and flexible
• Be able to communicate effectively
• Be able to work efficiently and calmly under pressure
• Problem-solving ability to resolve issues quickly as they arise

 ESSENTIAL REQUIREMENTS 

• Previous experience in guest relations, concierge services, or a related field within the hospitality industry
• Full driving license (you will be required to drive to guest villas from time to time)
• Experience driving in mainland Europe
• Minimum age 21 (for insurance purposes)
• Strong written and verbal communication skills
• Strong numeric, administrative and organisational skills
• First Aid Certificate desirable
• UK/EU Passport Holder