Hotel Manager, Summer Alps 25

As a hotel manager, you are responsible for the day-to-day management of the hotel, the guests and the staff. You will organise, plan, and direct front of house, catering, and housekeeping whilst being a point of contact for guests if any issues occur.

To exceed our guests’ expectations, our hotel managers must have good attention to detail, setting a great example to our staff so they will deliver a high standard of service.

You will work to identify new initiatives to improve standards and tailor our product and service to individual customer expectations. You will be a strategic leader with a passion for hospitality, excellent communication skills, and the ability to manage and motivate a diverse team.
 

Requirements

Customer Focus

• Ensure the hotel guests expectations are always exceeded.
• Ensure all customer complaints are resolved in a timely and efficient manner.
• Meet set targets for First Impression feedback for cleanliness, food, and comfort.
• Provide an approachable welcoming atmosphere within your hotel, between staff and guests.

Operational

• Ensure the hotel is running smoothly and efficiently in all areas.
• Complete weekly hotel accounts and administrative tasks including staff rota, risk assessments, fire / health & safety and HACCP paperwork. Set deadlines using this information to ensure all budgets, sales and customer satisfaction targets are met.
• To develop and maintain relationships with all suppliers
• Performance manage your team using a variety of techniques, ensuring your team are happy and confident in their role.

What we are looking for –

• Outgoing and enthusiastic people.
• Motivated to achieve and encourage others to do the same.
• The ability to manage workload by themselves and delegate to the team where appropriate.
• Adaptable people who have a flexible attitude towards work.
• Clear communication skills.
• Team player
• Ability to prioritise and plan.
• Experience handling complaints, ability to think outside the box to resolve issues.
• Previous experience managing team members at a supervisory or management level.

Advantageous if you have –

• Experience of dealing with disciplinary process and/or training & mentoring and developing staff.
• Conversational French.
• Experience at a management level within the hotel industry.

Other information

Salary and Package benefits

35 hours a week with a great work life balance. Full training and development available with great career progression opportunities.

Salary is competitive, uniform is provided, and staff meals are included within the working shifts. Accommodation is provided, assistance to obtain a visa (UK only) can be provided as an optional extra if needed.

Operational dates may vary by resort and property; however, they generally fall between early June and mid-September.