Hotel Operations Manager

Would you like the opportunity to combine work with travelling? Mark Warner invites you to join our team as Operations Manager, where your workplace becomes one of our beautiful Mediterranean resorts!

As Operations Manager you will play a vital role in enhancing the experience of our resorts, showcasing your excellent customer service and management skills to ensure the smooth running of the resort. Reporting to the Resort Manager you will be  assisting with the management of the Childcare, Waterfront and Sports departments.  You will help maximise the profitability of these departments whilst maintaining an excellent standard of service. You will be a self-motivating individual with strong leadership skills and have the ability to motivate staff at all levels to reach excellence.

And it's not just about the role you play in our resort and the stunning locations; it’s the people who make our team exceptional. Join a community of like-minded individuals who share your enthusiasm for customer-facing roles. You’ll forge lifelong friendships, create long-lasting memories, and be part of a team that feels like a family.

Requirements

·      Past experience within a similar role/function or demonstrable experience working within the leisure and hospitality industry.

·      Excellent commercial acumen.

·      Previous examples of multi-departmental team management.

·      UK/EU Passport holder.

·      UK National Insurance Number.

·      UK bank account.

Skills & Abilities

·      Infectious enthusiasm and excellent customer service skills

·      Present a ‘can do’ attitude that inspires and motivates those around you

·      Team player, thriving in a collaborative environment as well as on your own

·      Calm and friendly demeanour

·      Demonstrate professionalism and leadership skills

·      Organised, flexible and proactive

·      Fluent in English

Responsibilities

·      Responsible for basic resort accounting, overseeing adhoc payments and hotel vouchers, checking invoices and data entry

·      Monitor financial performance of relevant departments

·      Conduct regular staff performance reviews along side Resort Manager.

·      Carry out staff disciplinary procedures alongside Resort Manager in accordance with company standards

·      Carry out monthly departmental review to review performance and progress towards targets

·      Checking staff accommodation on a weekly basis, ensuring all staff maintain their accommodation to a high standard

·      Retain a high profile presence with guests, welcome speeches and following up with their requests

·      Assist the Resort Manager to create ways to integrate the Mark Warner staff with local staff.

·      Monitor staff food on a regular basis and make suggested improvements to the resort manager.

·      Set, communicate and monitor Customer Service levels within the resort.

·      Establish effective working relationships with local owners and managers.

·      Working with the management team to organise and execute special events for staff to ensure staff are motivated.

·      Conduct Duty Manager shifts.

·      Deputising for the Manager in their absence.

·      Produce reports as required for Head Office.

Please note this job description is an overview of the role, there may be additional responsibilities which will be made clear to you by your manager.

Package

Mark Warner ensures that all your needs are met for a successful season in the sun! In return for your hard work we offer an attractive package including a competitive seasonnaire salary, and opportunities for career progression. We are always looking to enhance our staff benefits so, to ensure our package is up to date, please see our website, or contact the recruitment department.