Housekeeping Supervisor, Summer Alps 25

The housekeeping supervisor works closely with a team of hotel assistants to deliver the highest levels of cleanliness throughout the property. You will oversee and manage a small team to ensure guest bedrooms, bathrooms, corridors, and all public and back of house areas of the hotel are consistently clean and tidy. You will help ensure that the hotel meets the company’s high targets for guest reviews and organize linen to ensure a smooth transfers day. You will be instrumental in creating an inviting, relaxing atmosphere, and promoting staff efficiency. This is a hands-on role; the primary aspect being the high-standard cleaning of the hotel, whilst also supervising your team to create the optimum environment for both staff and guests. When required you will be on hand to help support the team during service at mealtimes to help provide great and efficient service.

We have available positions in Morzine and Tignes, France.

Requirements

Customer Focus

• To ensure that the guests' expectations are consistently exceeded.
• Ensure all customer complaints are resolved in a timely and efficient manner and reported to the hotel manager/appropriate department.
• Meet company targets on feedback for cleanliness and comfort.
• Provide an approachable, welcoming atmosphere within the hotel and between staff and guests.

Operational

• To help the hotel and assistant manager ensure smooth daily running to company standards, specifically regarding the cleanliness throughout the hotel.
• To complete weekly stock takes for housekeeping supplies and linen to ensure the hotel is adequately supplied for day to day and transfer day.
• Providing staff motivation and development throughout the season where needed.

What we are looking for –

• Team player and confident leader.
• Motivated to provide excellent customer service.
• The ability to manage workload by themselves and delegate to the team where appropriate.
• Adaptable people who have a flexible attitude towards work.
• Clear communication skills.
• Ability to prioritise and plan.
• Experience handling complaints, ability to think outside the box to resolve issues.
• Excellent attention to detail and high standards.

Requirements of the role -

• Previous experience in housekeeping. (Essential)
• Previous experience managing team members at a supervisory or management level. (Desired)
   

Other information

Salary and Package benefits

35 hours a week working hours with a great work life balance. Full training and development available with great career progression opportunities.

Salary is competitive, uniform is provided, and staff meals are included within the working shifts. Accommodation and assistance to obtain a visa (UK only) can be provided as optional extras if needed.

Operational dates may vary by resort and property; however, they generally fall between early June and mid-September.