Resort & Operations Manager

About the Job

We are looking to recruit a Resort & Operations Manager on a full time, year round basis, who will play an important role in all aspects of resort operations. Working directly alongside the Operations Director, this is a senior role and an excellent opportunity on which to build a long-term future with our business.

The Resort & Operations Manager is a key and influential member of our team. You will be driven and highly organised, able to work well both independently and also when managing a team. During the winter months the team will be at its largest and then you will also be supported by Team Leads. It's important that you are a natural people-person, able to motivate and mentor staff to perform to the best of their abilities. At other points in the year, the operational team size will be much smaller, and then you will be equally happy to lead from the front, working alongside staff to drive tasks to completion.

During the winter and summer seasons you will have a particular focus on our self-catered portfolio, but with context and oversight of our catered operations also. You will coordinate staff planning, logistics, housekeeping, property standards, client relations and our delivery services. Out of season you will be involved in recruitment, planning and property management.

The role will require you to liaise with a wide range of people, including junior staff members, career hospitality professionals, suppliers, tradesmen and property owners. To do this you will need to be an excellent communicator, comfortable in both English and French.

If you have the skills, experience and drive necessary to grow in this role and are looking to make your mark in the ski industry then we are keen to hear from you.

About Us

The Boutique Chalet Company is a specialist operator of luxury ski chalets in the French Alps. There are two sides to our business; first, we provide a property management function to our property owners, helping to look after their homes throughout the year. Second, we market and let out the properties for luxury summer and winter holidays. As part of this we employ a large seasonal team of operational staff, providing many of the services found in a full-service hotel.

We’re a small team split between two locations. Our operational base is in Morzine but we also operate properties in Les Gets and Meribel - as well as various other resorts in the past. In the UK our sales and back office function is based in Bath.

Established in 2011, we’re now one of the most respected brands in the luxury ski industry.

Role Summary

• Take overall responsibility for the presentation and service in our self-catered properties, both by supervising and coaching your team, and also through active hands-on involvement.
• Work closely with the Concierge Manager and in-resort Concierge team to anticipate and ensure seamless service delivery to in-resort clients.
• Oversee check-in and check-out process ensuring maximum attention to property care representing the interests of the property owners.
• Work closely with the Operations Director to plan and direct teams to ensure efficiency and contingency forecasting.
• Produce accurate weekly reports covering various aspects of operations and guest feedback.
• Assist and oversee property maintenance resolution with the support of the Operations Director, seasonal Maintenance personnel, and external contractors.
• You will be confident in driving so that you can move between the properties efficiently.

Skills & Experience

• Previous winter season experience is essential; the ideal candidate would also have previous experience working in a 5-star hospitality environment, ideally within a management role.
• Passionate about the luxury ski industry and impeccable presentation of rental properties.
• Excellent verbal communication and interpersonal skills - fluency in English and working French is essential.
• Full driving licence required; must be confident driving manual vehicles and in winter conditions (training provided).
• Flexibility – able to cope well with varied and changing tasks and environments.
• Team leadership - excellent forward planning and people skills.
• Experience of dealing with international clients of different backgrounds and client management.
• Right to live and work in France preferred - international candidates requiring a visa will be considered where they can present an exceptionally strong application.

Benefits

• Strong salary of between 40.000 EUR and 45.000 EUR per annum
• Initial French contract (CDD) developing into a permanent contract (CDI) in due course
• Five-day working week with two days off per week
• Generous holiday allowance - totalling 33 days per annum
• Inclusion into the company-wide tips sharing scheme

You will primarily be based out of our Morzine office which is a modern space with a fun atmosphere. There is easy access to the centre of Morzine as well as a neighbouring gym and cafe. The operational team typically works to a varying time schedule, working slightly longer hours during the busy seasonal periods, then reduced hours during the inter-season. All time is tracked and monitored to ensure you retain a sensible work life balance, with an expected annual aggregate of 40 hours per week. As a long term role, we would typically expect you to be planning for your own accommodation, however, use of our seasonal staff accommodation may be possible during a transition period.