Resort Representative

We are on the lookout for sociable, experienced Resort Representatives to join our overseas team in Baqueira.

Our Resort Representatives are responsible for ensuring our guests staying in Baqueira have a seamless, stress-free holiday.  Working as a team of two in conjunction with our UK team, you will make sure our guests have the true ‘Ski Miquel Experience’.

If you love meeting people, are an experienced skier with a passion for the mountains, then this role could be ideal for you.  We are looking for a social, enthusiastic person ideally from a hospitality and customer service background with great interpersonal skills, and a ‘can-do’ attitude to take care of our guests.  If this sounds like you then read on!

THE ROLE

The following is an outline of the principal tasks that are expected of our Resort Representatives:

• Overseeing the transfer of guests to and from the airport on each changeover day.
• Organising all pre-sold lift passes and equipment rental.
• Quality control – Making sure the hotels we use are providing the best possible service.
• Ski Hosting – Providing a 5-day ski hosting programme (to Ski Miquel guidelines).
• Providing activities, ski school and other in-resort recommendations during the guests’ holiday, and to generally ensure their stay is an enjoyable experience.
• Liaison with resort suppliers and submitting appropriate orders in a timely fashion.
• Dealing with any guest queries or complaints in a timely manner.
• Reporting any major issues or concerns back to the UK team as and when they occur.

THE CANDIDATE

Personal qualities:

• Punctual
• Hard-working
• Proactive
• Friendly and engaging
• Sociable
• Able to inspire confidence
• Good attention to detail
• Well-presented

Essential Requirements:

• Must have a valid UK passport or must already have the right to work in the UK.
• Must be a fluent English speaker to be able to communicate with our guests.
• Previous hospitality or customer service experience.
• A very experienced skier.
• Computer literate.
• The ability to speak Spanish is preferred but is not essential.