Restaurant Floor Manager

With the majority of our guests spending most of their day in the club, food is an integral part of their holiday and our restaurant team are at the forefront.

We are looking for experienced Restaurant Supervisors / Floor Managers to support the day to day running of our busy summer restaurants, ensuring that the front of house team operate efficiently and deliver a high level of service, whilst maintaining the club’s vibrant and welcoming holiday atmosphere.

KEY RESPONSIBILITIES

• Responsible for the day to day running of the restaurant
• Assume the role of Maitre’D during service times
• Ensure the restaurants and other dining areas are well maintained
• Continuously train, develop, manage and motivate staff throughout the season to consistently perform at their highest level
• Ensure a consistently high level of service is delivered at all times
• Ensure menus are communicated in good time
• Encourage and maintain good communication with the kitchen team and other food & beverage departments
• Respond to guest queries and complaints in an effective and efficient manner
• Confidently give guidance and menu recommendations answering any questions guests have
• Understand different dietary requirements and food allergies
• Assist the other food & beverage departments where and when required
• Ensure high levels of cleanliness and hygiene are met at all times
• Ensure all bills are settled correctly
• Build and maintain friendly relationships with guests
• Be able to talk to guests effectively about the club and what is on offer
• From time to time you will be required to take on additional tasks and duties relating to the smooth running of the club

ABILITIES & EXPECTATIONS

• Strong leadership and motivational skills
• Ability to manage, motivate and develop a team
• Excellent guest relations and interpersonal skills
• Highly organised, proactive and flexible
• Ability to communicate effectively
• Ability to work efficiently and calmly under pressure
• Attention to detail
• Problem-solving ability to resolve issues as they arise

ESSENTIAL REQUIREMENTS

• Proven experience in a fast-paced restaurant
• A minimum of 1 years experience in a supervisory position
• A barista qualification or evidence of barista training
• Strong food & beverage knowledge
• Previous experience with EPOS till system
• WSET Wine & Spirits Level 2 or 3 is desirable
• An up to date Basic Food Hygiene certificate
• Basic Food Hygiene certificate desirable
• A valid First Aid Certificate is desirable
• Available for the full season (May – October)
• EU Passport Holder