Self-Catered Resort Manager

Resort: Morzine & Les Gets

We are looking for two Self-Catered Resort Managers for the upcoming winter season to manage our growing portfolio of Luxury Self-Catered properties across Morzine and Les Gets in the Portes du Soleil. We want to hear from motivated self-starters who have a passion for the luxury ski industry and can confidently lead teams and plan, organise and execute tasks to effectively deliver our Luxury Self-Catered product.

Our Self-Catered Resort Managers will lead a team of Hosts to manage the varying workload each day/week, by assigning teams to various tasks and managing their team rotas and reporting to reflect this accurately. They will be responsible for all aspects of financial and internal reporting for their chalets, i.e. recording receipts for chalet spend, completing spa checks and end of week guest reports.

They will be responsible for all aspects of property management, from troubleshooting minor maintenance issues, to linen management, maintaining stock levels, quality control and of course ensuring high levels of cleanliness and chalet presentation are maintained at all times. This will require consistent team mentoring and ongoing training of their teams, so suitable candidates must be able to lead by example.

In addition, we run a variety of food and drink delivery options for our guests, which will need to be monitored and managed effectively to ensure that we carry out deliveries on schedule.

This is a varied and exciting role where you will have the opportunity to support across the business - no two days will be the same! We are a small and dynamic team, and what brings us together is our passion for the mountains and the incredible chalets we operate.

Main Responsibilities

• Take overall responsibility and accountability for our Luxury Self-Catered chalet portfolio.
• Ensure housekeeping and property presentation standards are adhered to, both by supervising and coaching your team, and also through active hands-on involvement.
• Working together with the other Self-Catered Resort Manager, manage team planning and logistics, and accurately report resource allocation and rotas.
• Produce accurate weekly reports covering various aspects of operations, finance and guest feedback.
• Troubleshoot and identify any maintenance issues where third parties may need to be involved and deal with minor issues (i.e. changing of light bulbs).
• Oversee and manage spa facilities and complete spa logs to ensure accurate reporting.
• You will be confident in driving so that you can move between the properties efficiently.

Benefits

• French Contract
• 5 day working week with 2 full days off
• Optional pre-arranged seasonal accommodation (private room allocation)
• Lift pass (purchase provision)
• Winter equipment hire (e.g. skis and boots)
• Career development possibilities beyond the winter season for the right candidate