Winter 24/25 Housekeeping Supervisor

The housekeeping supervisor works closely with a team of hotel assistants to deliver the highest levels of cleanliness throughout the property. You will oversee and manage a small team to ensure guest bedrooms, bathrooms, corridors, and all public and back of house areas of the hotel are consistently clean and tidy. You will help ensure that the hotel meets the company’s high targets for guest reviews and feedback. You will be instrumental in creating an inviting, relaxing atmosphere, and promoting staff efficiency. This is a hands-on role; both performing and supervising a high standard of cleanliness, whilst creating the optimum environment for both staff and guests.

Requirements

Customer Focus

• To ensure that the guests' expectations are consistently exceeded.
• To monitor and deliver high standards throughout the hotel and pay good attention to the small details that have a big impact.

Operational

• To assist the hotel and assistant manager in ensuring the smooth day-to-day running of company standards, specifically with regards to the cleanliness throughout the hotel.
• To complete stock takes for housekeeping supplies and linen ordering.
• To provide staff motivation and development throughout the season where needed.
• Organize and plan arrival days so your team can complete tasks and jobs to ensure guests have a smooth check-in with no delays.
• To develop and maintain relationships with suppliers.

What we are looking for

• Team player and confident leader.
• Motivated to provide excellent customer service.
• The ability to manage workload by themselves and delegate to the team where appropriate.
• Adaptable people who have a flexible attitude towards work.
• Clear communication skills.
• Ability to prioritise and plan.
• Experience handling complaints, ability to think outside the box to resolve issues.
• Excellent attention to detail and high standards.

Requirements of the role 

• Previous experience in housekeeping. (Essential)
• Previous experience ordering and taking stock counts. (Desired)
• People/ team management / supervisory experience. (Desired)

Other information

Salary and Package benefits

• 35 hours a week working hours which include a great work life balance. Full training and development available with career progression opportunities.
• Salary is competitive, uniform is provided, and staff meals are included within the working shifts. 
• Accommodation and assistance to obtain a visa (UK only) can be provided as optional extras if needed.