job Details
Customer Focus
- Ensure guests expectations are always exceeded.
- Meet set targets for sales, budgets and First Impression feedback for cleanliness, food, and comfort.
- Provide an approachable, welcoming atmosphere in all areas within your resort.
- Ensure guest complaints are kept to a minimum and resolved in a timely and efficient manner.
Operational
- Manage a range of operational needs within the resort and focus on driving forward the high standards across all chalets.
- Through resort and property visits, ensure a strong staff support and customer facing presence and interaction with customers to receive direct guest feedback.
- Schedule a timely hand over of all chalets from owners at the start of season ensuring an accurate inventory detailing any damage or breakages, is completed for each chalet.
- Completing and signing off weekly accounts and administrative tasks including staff rotas, risk assessments, fire / health & safety, and HACCP paperwork. Set deadlines using this information to ensure all budget, sales and customer satisfaction targets are achieved.
- To develop and maintain relationships with suppliers.
- Regular visits and monitoring of staff in the workplace.
- Crisis management
Leadership/Team management
- Performance manage your team using a variety of techniques, ensuring your team are happy and confident in their role.
- General team welfare with a focus on creating a magnificent work culture.
- Regular reporting and succession planning with your area manager
- Conduct regular staff accommodation visits.
- Hold regular team meetings to discuss performance to drive and motivate your team members.
- Conduct performance management to include setting objectives, mid-season appraisals and end of season performance reviews along with regular 1,1s.
Requirements
What we are looking for
- Friendly and approachable.
- Target driven.
- Able to deal with ambiguity.
- Outgoing and enthusiastic.
- Thrives working in a high-pressured, fast-paced environment.
- Willing to work long hours and have a flexible attitude towards work.
- Team player.
- Ability to prioritise and plan and adapt where needed.
- Experience handling complaints and dealing with difficult issues.
- Previous experience at a management level.
- Knowledge of team development.
- Excellent and friendly written and verbal communication skills.
Other information
Must have
- Full clean UK/EU driver’s licence and be a confident driver.
- Knowledge of the industry.
- Experience working within hospitality or hotel and chalet operation.
- Experience dealing with disciplinary processes and/or training & mentoring.
Advantageous if you have
- Experience working overseas with a tour operator.
- Conversational French.
Salary and package benefits
- 35 hours a week working hours with great work life balance. Full training and development available with career progression opportunities.
- Salary is competitive, uniform is provided.
- Accommodation is included, or a more flexible salary if you do not require it. Assistance to obtain a visa (UK only) can be provided as an optional extra.
![Alpine Elements Resort Manager](/imager/public/jobs/1009273/AlpineElementsResortManager_f6b9f107ce5b3acf1c72ec92141f47c5.jpg 400w)
Company
Alpine Elements
Vacancy
Winter 24/25 Resort Manager
Sector
Ski resort jobs
Category
Hotel jobs, Management Jobs, Ski Resort Rep Jobs
Locations
![France](/files/country-flags/flag-74.gif)
France
Dates
Winter 24/25
Hours
Full time
Accommodation
Provided
Salary
Competitive