Winter 24/25 Resort Manager

Customer Focus

• Ensure guests expectations are always exceeded.
• Meet set targets for sales, budgets and First Impression feedback for cleanliness, food, and comfort.
• Provide an approachable, welcoming atmosphere in all areas within your resort.
• Ensure guest complaints are kept to a minimum and resolved in a timely and efficient manner.

Operational

• Manage a range of operational needs within the resort and focus on driving forward the high standards across all chalets.
• Through resort and property visits, ensure a strong staff support and customer facing presence and interaction with customers to receive direct guest feedback.
• Schedule a timely hand over of all chalets from owners at the start of season ensuring an accurate inventory detailing any damage or breakages, is completed for each chalet.
• Completing and signing off weekly accounts and administrative tasks including staff rotas, risk assessments, fire / health & safety, and HACCP paperwork. Set deadlines using this information to ensure all budget, sales and customer satisfaction targets are achieved.
• To develop and maintain relationships with suppliers.
• Regular visits and monitoring of staff in the workplace.
• Crisis management

Leadership/Team management

• Performance manage your team using a variety of techniques, ensuring your team are happy and confident in their role.
• General team welfare with a focus on creating a magnificent work culture.
• Regular reporting and succession planning with your area manager
• Conduct regular staff accommodation visits.
• Hold regular team meetings to discuss performance to drive and motivate your team members.
• Conduct performance management to include setting objectives, mid-season appraisals and end of season performance reviews along with regular 1,1s.

Requirements

What we are looking for 

• Friendly and approachable.
• Target driven.
• Able to deal with ambiguity.
• Outgoing and enthusiastic.
• Thrives working in a high-pressured, fast-paced environment.
• Willing to work long hours and have a flexible attitude towards work.
• Team player.
• Ability to prioritise and plan and adapt where needed.
• Experience handling complaints and dealing with difficult issues.
• Previous experience at a management level.
• Knowledge of team development.
• Excellent and friendly written and verbal communication skills.

Other information

Must have 

• Full clean UK/EU driver’s licence and be a confident driver.
• Knowledge of the industry.
• Experience working within hospitality or hotel and chalet operation.
• Experience dealing with disciplinary processes and/or training & mentoring.

Advantageous if you have 

• Experience working overseas with a tour operator.
• Conversational French.

Salary and package benefits

• 35 hours a week working hours with great work life balance. Full training and development available with career progression opportunities.
• Salary is competitive, uniform is provided.
• Accommodation is included, or a more flexible salary if you do not require it. Assistance to obtain a visa (UK only) can be provided as an optional extra.