Winter 24/25 Restaurant Supervisor

The restaurant supervisor works closely with all departments, front and back of house, to deliver excellent customer service and seamless delivery of all meals, including afternoon tea. You will oversee, manage, develop, and inspire the hotel team, working closely with the chefs during service to manage the transition from kitchen to table, ensuring that the hotel staff are always performing to the best of their ability. By leading by example, you will ensure that the hotel always not only meets but exceeds company standards, whether that be efficiency of service, cleanliness or creating an inviting and relaxing atmosphere. You will be a prominent figure in the hotel front of house to our guests, where you will be readily available to help with any questions and queries they may have. 

Requirements

Customer Focus

• To ensure that the hotel guests’ expectations are always exceeded.
• Motivate and train a team to deliver an excellent, high-end service for our guests.
• Communicate with guests and identify ways to improve service that is tailored to individual guests. 

Operational

• Hands on leading the team during meal services.
• To assist the hotel management in ensuring the smooth running of the hotel to company standards, specifically with regards to the restaurant and restaurant service.
• Train and develop the hotel team with regards to the restaurant area through motivation, coaching and performance management throughout the season.

What we are looking for 

• Previous experience in the F+B industry
• Team player and confident leader.
• Motivated to provide excellent customer service.
• The ability to manage workload by themselves and delegate to the team where appropriate.
• Adaptable people who have a flexible attitude towards work.
• Clear communication skills.
• Ability to prioritise and plan.
• Experience handling complaints, ability to think outside the box to resolve issues.
• Previous supervisory experience

Other information

Salary and Package benefits

• 35 hours a week working hours with great work life balance. Full training and development available with great career progression opportunities.
• Salary is competitive, uniform is provided, and staff meals are included within the working shifts. 
• Accommodation and assistance to obtain a visa (UK only) can be provided as optional extras.